Returns

Refund Policy
We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition as when you received it, unused, and in its original packaging. You’ll also need to provide your order details as proof of purchase. If your item is eligible for return, we’ll provide instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted. You can always contact us with return questions at [email protected]

Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the issue and make it right. Shadowy Collectibles will have the final say on whether an item is deemed faulty.

Exceptions / Non-Returnable Items
Custom-made items, bespoke dioramas, made-to-order products, and personalised items are not eligible for return. Please reach out if you have questions about your specific order.

Exchanges
Ready-to-ship items are eligible for exchange within 14 days, provided they are returned unused and in their original packaging. Customers are responsible for return postage costs.

Refunds
We’ll notify you once we’ve received and inspected your return. If approved, you’ll be refunded via your original payment method within 10 business days. Please note it may take some time for your bank or credit card company to process the refund. If more than 15 business days have passed since your refund was approved, please contact us at [email protected]